Our Mission
Health by Nurture is committed to improving the health and wellbeing of our clients through personalised, evidence-based care. Our mission is to empower individuals to achieve their health goals by providing holistic, compassionate, and accessible healthcare services.
At Health by Nurture, we believe that healthcare is a fundamental human right, and we are committed to upholding ethical and professional standards in everything we do. We strive to create a welcoming and inclusive environment that promotes respect, dignity, and equality for all our clients, regardless of their background or circumstances.
We believe that the best healthcare outcomes are achieved through collaboration, communication, and a holistic approach that takes into account the physical, mental, and emotional wellbeing of our clients. Our healthcare practitioners are highly trained and experienced, and they work collaboratively with each other and with our clients to ensure the best possible outcomes.
We are committed to continuous improvement and ongoing learning, and we regularly review and update our practices to ensure that we are providing the highest quality care. We are also committed to sustainability and reducing our environmental impact through responsible practices and minimising waste.
Overall, our business ethos/ethics is grounded in a deep commitment to the health and wellbeing of our clients, our community, and our planet
Our Story
We began in 2017 as Bunbury Maternity and Women’s Clinic, with a small team of one doctor, one nurse/midwife, one Endorsed Midwife, and a receptionist. At that time, our focus was solely on pregnancy care.
As the years passed, we grew to truly appreciate our patients—and they us. Over time, we realised that our name and branding unintentionally left some people feeling as though our clinic wasn’t meant for them. Hearing this regularly was heartbreaking and in 2022, we changed our name to Health By Nurture to ensure everyone felt welcome, and we haven’t looked back.
With growth came new staff, broader expertise, and a deeper understanding of the care we wanted to provide.
Thank you to our patients who have been with us since the beginning in 2017, as well as to our new and future patients. We’re grateful for your trust and support, and we look forward to all that the future holds.
〰️ Interested in working with us? 〰️
GP & GPO positions currently available
FAQs
Important Practice Information
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You can request a repeat script by submitting an online request with your details, medication name, and dose. Your request will be sent to your doctor and may take up to 48 hours (2 business days) to process. A $30 repeat script fee applies. We support e-Scripts. Some medications require a doctor’s appointment and cannot be ordered by phone. If collecting a script in person, please call ahead to confirm it’s ready.
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If you are unhappy with our service, we welcome your feedback. You can contact the Practice Manager by phone, letter, or email, or request a client complaint form to complete and return. The Practice Manager will investigate and provide feedback. If you wish to escalate the matter, you may contact the Health and Disability Service Complaints Office.
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For new patients JOINING Health By Nurture, please see Reception to complete a records transfer request which will be sent to your previous clinic. Most clinics charge a small admin fee, please speak to them regarding any fees.
If you are transferring your records FROM Health By Nurture to another clinic, please ask your new clinic to forward us their signed transfer request. A small administrative fee applies—please speak with Reception for further information.
We are working towards becoming an eco-friendly practice and are reducing our use of paper wherever possible. As part of this initiative, we are UNABLE to accept or send medical records in paper form via post. All records will be securely sent or received electronically, either in XML format (for practices using Best Practice software) or as a PDF.
Practice Communications, Confidentiality and Privacy Information
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In the event of a life-threatening emergency, please dial 000 immediately.
If you need to speak with your Doctor, please book a phone consultation either online or through Reception. To receive a Medicare rebate for a phone consultation, Medicare requires that you have attended the clinic in person at least once within the past 12 months and have a valid Medicare card. If you have not had an in-person visit during that time, a Medicare rebate cannot be applied, and the full consultation fee will be charged.
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We offer a free SMS text messaging service, that allows patients who have registered their mobile number with reception to receive a SMS reminder message the day before the next booked appointment.
Recall SMS reminders are sent every day for non-urgent reminders. If you do not have a mobile number registered you will receive a recall/reminder letter for pap smears, diabetes reviews etc. which are posted out by our nurses when the patient is shown to be due to see their doctor for this.
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For all urgent results, a nurse or doctor will contact the patient by phone (as soon as possible) to provide the results or advise if a follow-up appointment is required. If we are unable to reach the patient—such as when calls go unanswered or the listed phone number is incorrect or disconnected—a letter will be mailed to the patient’s address requesting that they contact the practice immediately. Messages can only be left if the patient’s name is clearly stated on the voicemail greeting.
If your results are not urgent, you will receive a recall text message reminding you to book a non-urgent appointment with your doctor.
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The practice privacy policy is available to all patients. When registering as a new patient you must sign that you have read and understood the practice privacy policy. Patients are welcome to take a copy of the privacy policy by asking at reception. Health by Nurture’s clinic privacy policy is a standard policy for Australian Medical surgeries. All staff members of Health by Nurture are required to sign a confidentiality form on commencing work and may not commence without this. All Australian standards are followed for patient confidentiality.